Shipping policy

All FASSETTI vendors can deliver worldwide. Our freight partners are UPS, DHL, FedEx, and the Postal service. Your custom products are shipped btw 5-7 days after we’ve taking our time to craft your masterpiece. The average delivery time within Europe is 7-10 business days after creation. For shipping destinations outside Europe, such as North America and Asia, the delivery time is 7-10 business days, If your delivery is going to be delayed due to situations beyond our control, we would notify you. A tracking number will be provided with each shipment and you can track your order or contact us at any time with your order/shipping questions. 

In the case of orders with payments in advance other than a bank transfer and where FASSETTI has reported anomalies, such as the mismatch of the name of the person registered and the holder of the credit card, the goods are delivered within 7 working days from when it has been checked for regularity of the payment, or at least from the end of the tests that will be necessary to verify the regularity of payment. If a product has not been delivered after 10 working days following the order confirmation, customers should send a direct email to support@FASSETTI.com with the subject line “non-delivery”, while also stating the order number as well as any other additional information. Having received the email, FASSETTI will contact the customer within 2 working days in order to resolve the problem, or in some cases offer an explanation for the non-fulfillment of orders. For an unclaimed package that is returned to the vendor, the buyer will need to cover a fixed fee, which will be invoiced for or deducted from the refund

Returns due to wrong shipping information provided such as name or address will be covered by the buyer with a fixed fee - please contact us.

Customs operations are handled by FASSETTI together with the selected freight provider customs agency for shipments outside the EU all additional customs charges will be covered by the buyer. Any documentation needed will be provided by FASSETTI to have the package cleared if necessary.

With our combined 20+ years of experience with our partners on international deliveries and thousands of international buyers, we can guarantee fast and smooth delivery.