Privacy policy

Privacy Policy

This Privacy Policy describes how Fassetti.com ("we" or "the Site") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact Us

If you have any questions, need more information about our privacy practices, or would like to address any concerns, please contact us via email at support@fassetti.com or by mail at the address provided below:

Fassetti
support@fassetti.com
Calgary, Alberta

Collecting Personal Information

When you visit Fassetti.com, we collect specific information about your device, your interaction with the Site, and information necessary to process your purchases. If you reach out for customer support, we may also collect additional information to assist you. In this Privacy Policy, we refer to any information that can identify an individual as "Personal Information." Below is more detail on the types of Personal Information we collect and why:

Device Information

  • Purpose: To ensure the Site loads correctly for you and to perform analytics to optimize user experience.
  • Source: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure: Shared with our service provider, Shopify, and any other vendors assisting with site performance.
  • Personal Information Collected: Includes web browser version, IP address, time zone, cookie information, pages viewed, search terms, and your interactions with the Site.

Order Information

  • Purpose: To fulfill your orders, process payments, arrange shipping, and provide invoices or order confirmations. We also use this information to communicate with you, screen for potential risks or fraud, and, when aligned with your preferences, provide information or advertising related to our products.
  • Source: Collected directly from you during checkout.
  • Disclosure: Shared with Shopify and other necessary vendors, such as payment gateways and shipping partners.
  • Personal Information Collected: Includes your name, billing and shipping address, payment details (e.g., credit card numbers), email address, and phone number.

Customer Support Information

  • Purpose: To provide you with the best possible customer support.
  • Source: Collected directly from you.
  • Disclosure: May be shared with third-party service providers if they assist with customer support.
  • Personal Information Collected: Includes the details you provide when contacting us for support.

Sharing Personal Information

We share your Personal Information with trusted service providers to help deliver our services to you. For instance:

  • We use Shopify to power our online store. For more information on how Shopify handles your Personal Information, please visit Shopify's Privacy Policy.
  • We may also disclose your Personal Information to comply with legal obligations, respond to lawful requests, or protect our rights.

Behavioural Advertising

We may use your Personal Information to provide targeted advertisements or marketing communications we believe may interest you. This could include information about how you use the Site, your purchases, and your interactions with our ads on other platforms.

For more information on targeted advertising and how to opt out, please visit the Network Advertising Initiative’s educational page.

You can opt out of targeted advertising using these links:

Using Personal Information

We use your Personal Information to provide our services, which include offering products for sale, processing payments, fulfilling orders, and keeping you informed about new products, services, and offers.

Cookies

Cookies are used on our Site to enhance your browsing experience. They allow us to remember your preferences and understand how you use our Site. The types of cookies we use include functional, performance, and advertising cookies.

You can manage your cookie preferences in your browser settings. However, please note that disabling cookies may affect your experience on our Site.

Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

Complaints

If you have any complaints about how we handle your Personal Information, please contact us at support@fassetti.com. If you’re not satisfied with our response, you can contact your local data protection authority.

Last updated: 17th August, 2024